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Customer support is available weekdays between 8:30am - 3:30pm at 401-574-8484 or you can e-mail support at taxportal@tax.ri.gov at any time.
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The "Where's My Refund" feature has been updated to provide more timely information to taxpayers and is now available: Where's My Refund
NEW
If you are a Tobacco/Cigarette Dealer or Distributor in the business of selling at retail, or distributing, manufacturing and/or importing, Other Tobacco Products in Rhode Island, you will need to file an OTP Floor Tax Return for inventory effective October 1, 2025. Please note, you cannot file your Floor Tax Return prior to this date. For more information about the Floor Tax, please see OTP Notice - Dealers and OTP Notice - Distributors.
