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Frequently Asked Questions
Click on a question in the list below to view more information.
- Who should use the online taxpayer portal and what taxes can be filed?
- How do I create a user account for the Taxpayer Portal?
- How do I file a return?
- How do I make a payment?
- How do I request a Letter of Good Standing?
- What is a service request?
- When I click on Contact Us, it takes me to a web page. Which phone number do I use?
- Can I file returns for previous years?
- I have a CPA who does my taxes, but I'd still like to see what activity has been done on my behalf. Do we share the same User ID and password?
- Can I use a credit card to make payments?
- I don't know what my PIN is. How do I get one?
- I'm a CPA doing accounting activities for several businesses. Do I need a PIN for each one?
- How do I get help using the portal if I need it?
- What is the difference between an Administrator User and an Authorized User?